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ComfortUp.com Cancellation Policy

You may cancel your order prior to being shipped; you must request the cancellation via our Customer Service Department at INFO@COMFORTUP.COM.  There will no charge for cancelling you order prior to being shipped.

If your order has shipped but has not been delivered, you may request that the Customer Service Representative contact the freight carrier in an effort to stop the delivery and bring the order back to ComfortUp.  This option is very costly, due to the fact that there will be two charges imposed: (1) The outgoing shipping charges and (2) The inbound shipping charges.  You, the customer, are responsible for these charges, which will be deducted from your refund.

Once the order is cancelled, credit for the items can take as long as 30 business days to be refunded to your credit card.  Please ensure that the product you order is the right product for your needs, in order to avoid any costly errors by the customer ordering a wrong product.

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